Fast. Simple. Reliable.
At Headwear, we work to make sure your order reaches
you safely and on time. This Shipping Policy explains how we process,
dispatch, and deliver orders placed through our website.
01
Order Processing
Once your order has been successfully placed, our team begins
preparing it for dispatch.
-
Orders are generally processed within
1–2 business days.
-
Orders placed on weekends or public holidays may be processed on
the next business day.
-
Processing times may vary during sales, promotions, holidays, or
periods of unusually high order volume.
-
Orders are normally dispatched after the required verification
and processing steps have been completed.
Please Check Your Details
Please make sure your name, phone number, and delivery address are
correct before completing your order. Incorrect or incomplete
information may cause delivery delays.
02
Delivery Time
Delivery time depends on your location and the courier service
handling your order.
01
Major Cities
Estimated delivery:
2–5 business days
02
Other Areas
Estimated delivery:
3–7 business days
Delivery estimates are approximate and may vary depending on the
destination, courier operations, weather, holidays, and other
circumstances outside our control.
03
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout
before you complete your purchase.
Shipping costs may vary depending on the destination, order size,
promotional offers, and the shipping method available for your
order.
Free Shipping Offers
From time to time, Headwear may offer free shipping promotions.
Any minimum order value or other conditions will be clearly
communicated as part of the relevant promotion.
04
Cash on Delivery
Where Cash on Delivery (COD) is available, customers may be required
to pay the full order amount to the courier at the time of delivery.
-
Please keep the required payment amount available when your order
arrives.
-
COD availability may depend on your delivery location.
-
Additional verification may be required for certain orders.
-
Orders may be cancelled if the required verification cannot be
completed.
05
Order Tracking
Where tracking information is available, you may receive tracking
details after your order has been dispatched.
Tracking information may take some time to become active after the
courier receives the shipment.
✓
Track Your Order
Use the tracking information provided by Headwear or the
applicable courier to monitor the progress of your shipment.
06
Delivery Attempts
Our courier partner may make one or more attempts to deliver your
order depending on its delivery procedures.
Please ensure that someone is available to receive the package at
the provided delivery address.
If a delivery attempt is unsuccessful because the customer is
unavailable, the address is incorrect, the phone number cannot be
reached, or the package is refused, additional delivery attempts or
charges may apply depending on the courier's policies.
07
Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete
delivery information at checkout.
If an order cannot be delivered because of an incorrect or
incomplete address provided by the customer, delivery may be
delayed or the order may be returned to us.
In such cases, additional shipping charges may apply if the order
needs to be re-dispatched.
08
Delayed Deliveries
Although we work with our delivery partners to provide reliable
service, delivery delays can occasionally occur.
Delays may be caused by:
- Severe weather conditions.
- Public holidays.
- Courier operational issues.
- High order volumes.
- Incorrect or incomplete delivery information.
- Road closures or transportation disruptions.
- Other circumstances outside our reasonable control.
We appreciate your patience when circumstances outside our control
affect delivery times.
09
Lost or Missing Packages
If your tracking information indicates that your package has been
delivered but you have not received it, please contact us as soon
as possible.
We may work with the relevant courier to investigate the shipment
and determine the appropriate next steps.
Important
Please keep your order number and tracking information available
when contacting us about a missing shipment.
10
Damaged Packages
If your package appears damaged when it arrives, please inspect the
product carefully before accepting it where possible.
If the product inside is damaged, contact Headwear within
48 hours of delivery and provide:
- Your order number.
- Clear photographs of the damaged product.
- Photographs of the external packaging.
- A brief description of the damage.
Our team will review the information and determine the appropriate
resolution according to our Refund & Return Policy.
11
Refused or Unaccepted Orders
If a customer refuses or declines delivery of an order without an
approved cancellation or return arrangement, the shipment may be
returned to Headwear.
Any applicable shipping, return, or re-delivery charges may be
deducted from a refund or charged before a replacement shipment is
arranged, where applicable.
12
International Shipping
At present, shipping availability may be limited to selected
locations. If international shipping is offered for a particular
order, applicable shipping charges, delivery estimates, customs
requirements, duties, and taxes may vary by destination.
Customers are responsible for complying with applicable import
requirements and paying any duties, taxes, or fees imposed by the
destination country where applicable.
13
Changes to Shipping Information
If you need to change your delivery address after placing an order,
contact us as soon as possible.
We cannot guarantee that address changes can be made after an order
has been processed or dispatched.
Once an order has been handed over to the courier, changes may need
to be handled directly through the courier's delivery procedures.
14
Shipping & Returns
If you need to return an item after delivery, please review our
Refund & Return Policy before sending anything back.
Return shipping costs and eligibility will be determined according
to the applicable terms of our Refund & Return Policy.
NEED HELP WITH YOUR ORDER?
We're Here to Help
Have a question about your shipment, delivery, or tracking information?
Get in touch with the Headwear team and we'll be happy to assist.
Contact Headwear
headwear.pk@gmail.com