Last Updated: August 31, 2026
At Headwear, we want you to be happy with every purchase. If your order does not meet your expectations, our return and refund policy is designed to make the process simple and clear.
You may request a return within 7 days of receiving your order, provided that the following conditions are met:
Products showing signs of use, wear, damage, or alteration may not qualify for a return.
Certain products may not be eligible for return, including:
We carefully inspect every order before dispatch. However, if you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.
After reviewing your request, Headwear may provide a replacement, exchange, or refund where applicable.
Contact Headwear within 7 days of receiving your order.
Provide your order number and the reason for your return.
Our team will review your request and provide return instructions if approved.
Carefully pack the product in its original condition and packaging.
Once received, the returned product will be inspected by our team.
Once approved, your refund or exchange will be processed.
Unless the return is due to an error on our part, the customer is responsible for return shipping costs.
If you receive a damaged, defective, or incorrect product, please contact us before sending it back. Our team will provide the appropriate instructions.
Original shipping charges are generally non-refundable unless the return is caused by an error on our part.
Once we receive and inspect your returned product, we will notify you whether your refund has been approved.
Exchanges may be available for products that are:
Exchange requests must be submitted within 7 days of receiving your order.
Exchanges are subject to product availability. If the requested replacement is unavailable, an alternative resolution may be provided where applicable.
All returned products are inspected once received.
A return may be rejected if:
If you have any questions about returns, refunds, or exchanges, our team will be happy to assist you.
Contact Headwear